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Support

Cosy support

About Cosy 10
  • Installer Datasheet [PDF]
  • Introducing Cosy
  • Overall Compatibility
  • Comparison with Other Systems
  • iPhone compatibility
See all 10 articles
Troubleshooting 10
  • Resetting account password
  • Location of Hub MAC address
  • What to do if your account has been locked
  • Pairing the Cosy devices
  • How to add a new display
See all 10 articles
Cosy Videos 3
  • Password Reset Process
  • Reset and Re-pair Cosy Devices - Video
  • Cosy Switch Test
Installation 8
  • Installation included within purchase - Installer Guide [PDF]
  • Self Installation - Cosy Set Up Guide [PDF]
  • Self Installation - Heating Switch Installation Guide [PDF]
  • Self Installation - Hot Water Switch Installation Guide [PDF]
  • Installing Smart Plugs & Welcome Home
See all 8 articles
Using Cosy 20
  • Display Quick Start Guide [PDF]
  • Switch Quick Start Guide [PDF]
  • Hub Quick Start Guide [PDF]
  • App Quick Start Guide [PDF]
  • Temporarily Disabling Cosy
See all 20 articles
Cosy Skill for Amazon's Alexa 5
  • How do I get the Cosy Skill for Alexa?
  • Are there any prerequisites that I need before Cosy will work with Alexa?
  • How do I link the Skill to my Cosy system?
  • Whats commands can I use with Alexa to control Cosy?
  • Can I disable the Cosy Skill?
Apps 3
  • Cosy Web app
  • iOS app
  • Android app
Moving Home 2
  • Moving Home
  • Moving into home with a Cosy installed.

Solo PV

General 2
  • Why is the Battery symbol flashing?
  • The screen display turns off, what can I do to stop this?
Installation 1
  • The Communications icon is on but the display is still not receiving information.
Pairing 1
  • Why won’t my display and transmitter communicate?
Website / SD card 1
  • My Solo is not writing to the SD card
Solo PV - User Manual and Guide 2
  • Solo PV User Manual
  • Solo PV Installation Guide

Solo II / Solo II PV

Energynote / Web Pack 6
  • Information Regarding Energynote Closure
  • The cloud icon is not showing on my display
  • How do I import the Solo II data into Excel?
  • What are the new features on energynote 14.3?
  • How do I pair my display to Bridge?
See all 6 articles
General (Solo II) 9
  • How do I re-pair my transmitter to my Solo II display?
  • Why is my display is not showing any readings?
  • How do I reset my display?
  • Why is my display/energynote showing incorrect reading?
  • Why has my display turned off?
See all 9 articles
Solo II (CT) - User Guides 2
  • Solo II CT Quick Start Guide
  • Solo II CT User Manual
Solo ll PV (LED) - User Guides 3
  • Solo II PV Quick Start Guide
  • Solo II PV User Manual
  • Solo II PV Data Sheet

Solo III

Quick Reference Guides 3
  • [PDF] Meter Quick Reference Guide
  • [PDF] Hub Quick Reference Guide
  • [PDF] Energynote Quick Reference Guide
General 16
  • Why is no data being shown on the Solo III display?
  • Can I extend the range on my HUB?
  • During the HUB upgrade what do the LED's indicate?
  • How do I reset the hub?
  • How do I reset the Solo III?
See all 16 articles
Solo lll PV + GSM User Guides 2
  • Solo lll PV + GSM Installer Guide
  • Solo lll PV + GSM Quick Reference Guide
Solo lll PV - User Guides and Data Sheet 3
  • Solo III PV User Manual
  • Solo III PV Installer Guide
  • Solo III PV Data Sheet

Chorus PV

Compatibility 1
  • Meter Compatibility
General 4
  • There are no readings on my Chorus display
  • My Chorus display keeps turning off
  • How do I clear all the data on the display?
  • My Usage seems too high or does not match up
Energynote 4
  • Information Regarding Energynote Closure
  • I do not have any data showing online.
  • How do I import the Chorus PV data into Excel?
  • I cannot generate a secure code
User Manual, Guide and Data Sheet 3
  • Chorus PV User Manual
  • Chorus PV Quick Start Guide
  • Chorus PV Data Sheet

Minim+

General 19
  • How to re-pair the transmitter to the display
  • I have a 3-phase system, how does this work with the product?
  • When I first turn on my display, there is no temperature reported. Why?
  • How do I reset all the monitor data back to the original default settings?
  • Fine-Tuning your electricity monitor (CT sensor only)
See all 19 articles
User Manuals and Data Sheet 4
  • User Manual (LED)
  • User Manual (CT)
  • Data Sheet
  • EnergySmart from British Gas User Manual
Videos 4
  • How to connect an LED sensor for a Minim+ Energy Monitor
  • How to connect a CT clip for a Minim+ Energy Monitor
  • Checking the connection to the display
  • How to assemble the UK Power Supply for the Minim+ Energy Monitor

Ensemble Mono

General 11
  • What target consumption should I set?
  • Where do I find my tariff information?
  • Why does the Display show a different reading to my electricity bill?
  • How much electricity does the Ensemble Display use?
  • How do I reset the Display (clear the data and start again)?
See all 11 articles
User Manual and Guide 2
  • Ensemble (mono) Quick Start Guide
  • Ensemble (mono) User Manual

Ensemble Colour

General 13
  • What target consumption should I set?
  • Where do I find my tariff information?
  • Why does the Display show a different reading to my electricity bill?
  • How much electricity does the Ensemble Display use?
  • How do I reset the Display (clear the data and start again)?
See all 13 articles
User Manual and Guides 3
  • Ensemble (colour) User Manual
  • Ensemble (colour) Quick Start Guide
  • Ensemble (colour) Reference Guide
Energynote 1
  • Information Regarding Energynote Closure

Trio II

FAQ 9
  • What type of batteries does the display use? How long will the batteries last?
  • Why is my monitor not showing any readings?
  • Why has my monitor's screen turned off / gone blank?
  • Why is the display making a noise?
  • What is the power consumption of the Trio II and how much does it cost to run?
See all 9 articles
User Guides 4
  • Trio II (Touch Screen) Quick Start Guide
  • Trio II (Touch Screen) User Guide
  • Trio II (Touch Button) Quick Start Guide
  • Trio II (Touch Button) User Guide

Accessories

Smart Plug 3
  • What are the smart plug devices rated at?
  • How do I pair a smart plug to my Cosy system?
  • How do I pair a smart plug to my Solo II?
Web Pack 3
  • How do i pair my display to Bridge?
  • The cloud icon is not showing on my display
  • Assigning Internet Bridge to energynote - Bridge update
Temperature Sensor 3
  • How do I add a temperature sensor to my Display?
  • How do I un-pair or remove a temperature sensor?
  • What type of battery does the temperature sensor use?
Ensemble Water 3
  • Ensemble Water QSG
  • What does a Water Display do?
  • Ensemble Water FAQ's

Duet II

FAQs 2
  • My display is not showing any readings
  • Why has my display turned off?
User Manual and Data Sheet 2
  • Duet II User Manual
  • Duet II Data Sheet

Solo II P1

FAQ's 6
  • Why is my display not showing any data?
  • Why has my display turned itself off?
  • How can I see the signal strength for my sensors and the Hub?
  • How do I reset my display?
  • Can I export the data from my Solo II P1 into Excel?
See all 6 articles
User Manual and Data Sheet 2
  • Solo II P1 User Manual
  • Solo II P1 Data Sheet

Product Documentation

Sitel Notifications 1
  • CP1 - CP2 Final Migration Troubleshooting

KPIs and Reporting

Weekly Customer Service Report 1
  • Customer Service Report

EDA Dutch Consortium

Key Contacts / Roles [GEO] 1
  • Key Contacts / Roles [GEO]
On Boarding 1
  • EDA On Boarding Actions Tracker

Waterlock

General 15
  • Create an account
  • Linking
  • Log in
  • Pairing
  • Password reset
See all 15 articles
User Manual & Guides 3
  • Waterlock installation guide
  • Waterlock quick start guide
  • Waterlock Trial Information
Valve Operation 2
  • Valve operation
  • Valve Operation WITHOUT the Waterlock System
Voice Control with Waterlock 2
  • Where can I find the Alexa Waterlock skill?
  • How to use the geo Waterlock skill?
Videos 8
  • Introduction to the Waterlock App
  • Pre-purchase information for the Waterlock system
  • Unboxing the Waterlock system
  • How to pair and rename Sensors in the geo Waterlock App
  • How do you fit the rescue kit to the geo Waterlock system?
See all 8 articles

AIHD Support Articles

FAQ's 1
  • AIHD Battery Isolation Tab Issue

Trio Touchscreen

Getting to know your device 1
  • Touchscreen overview
Navigating your device 3
  • Homescreen overview
  • What is the electricity speedometer showing me?
  • Now screen
General 3
  • Powering your Trio Display
  • What is a kWh?
  • Prepayment screen
FAQ's 11
  • What type of batteries does the display use? How long will the batteries last?
  • Why is my monitor not showing any readings?
  • Why has my monitor's screen turned off / gone blank?
  • Why is the display making a noise?
  • What is the power consumption of the Trio II and how much does it cost to run?
See all 11 articles
User Manuals & Guides 2
  • Touchscreen Quick Start Guide
  • Trio Touchscreen User Manual
Discontinued - Touchscreen 1st Generation - Discontinued 1
  • Touchscreen (1st generation) QSG - discontinued

Trio Accessible

Getting to know your device 2
  • Accessible Display overview
  • How does the speech function work?
Navigating your device 4
  • Home screen overview
  • What is the electricity speedometer showing me?
  • Now screen
  • Today screen
General 5
  • Powering your Accessible Display
  • What is a kWh?
  • Prepayment screen
  • Electricity usage history
  • How to reset your Trio Accessible display
User Manuals & Guides 3
  • Trio Accessible Quick Start Guide
  • Trio Accessible User Manual
  • WORD: Accessible User Guide

Trio Touchbutton

Getting to know your device 1
  • Touchbutton overview
Navigating your device 3
  • Homescreen overview
  • What is the electricity speedometer showing me?
  • Now screen
General 3
  • Powering your Trio Display
  • What is a kWh?
  • Prepayment screen
FAQ's 9
  • What type of batteries does the display use? How long will the batteries last?
  • Why is my monitor not showing any readings?
  • Why has my monitor's screen turned off / gone blank?
  • Why is the display making a noise?
  • What is the power consumption of the Trio and how much does it cost to run?
See all 9 articles
User Manuals & Guides 3
  • Trio Touchbutton Quick Start Guide
  • Trio Touchbutton User Manual
  • Trio WiFi Module QSG
Tempo App 0
WiFi Module 2
  • What is the WiFi Module?
  • WiFi Module QSG

Geo Home App

Geo Home App Support 12
  • Creating your account
  • Logging in
  • Linking the geo home app to your Trio
  • Forgotten password
  • Change password
See all 12 articles

Hub + LED Sensor

Quick Start Guide 5
  • 1. Hub + LED system overview
  • 2. Hub setup
  • 3. Transmitter setup
  • 4. Download the geo home app
  • 5. Setting up the geo home app
FAQ's 12
  • How to pair the LED transmitter to the Hub
  • Will the LED transmitter and LED sensor work with my electricity meter?
  • How do I reset the hub?
  • How much data will my Hub use?
  • How long is the LED transmitter battery life?
See all 12 articles

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