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Support
Cosy support
About Cosy
1
Important notice: support for your Cosy smart heating system is coming to an end in April 2026
Solo PV
General
2
Why is the Battery symbol flashing?
The screen display turns off, what can I do to stop this?
Installation
1
The Communications icon is on but the display is still not receiving information.
Pairing
1
Why won’t my display and transmitter communicate?
Website / SD card
1
My Solo is not writing to the SD card
Solo PV - User Manual and Guide
2
Solo PV User Manual
Solo PV Installation Guide
Solo II / Solo II PV
Energynote / Web Pack
6
Information Regarding Energynote Closure
The cloud icon is not showing on my display
How do I import the Solo II data into Excel?
What are the new features on energynote 14.3?
How do I pair my display to Bridge?
See all 6 articles
General (Solo II)
9
How do I re-pair my transmitter to my Solo II display?
Why is my display is not showing any readings?
How do I reset my display?
Why is my display/energynote showing incorrect reading?
Why has my display turned off?
See all 9 articles
Solo II (CT) - User Guides
2
Solo II CT Quick Start Guide
Solo II CT User Manual
Solo III
Quick Reference Guides
3
[PDF] Meter Quick Reference Guide
[PDF] Hub Quick Reference Guide
[PDF] Energynote Quick Reference Guide
General
16
Why is no data being shown on the Solo III display?
Can I extend the range on my HUB?
During the HUB upgrade what do the LED's indicate?
How do I reset the hub?
How do I reset the Solo III?
See all 16 articles
Solo lll PV + GSM User Guides
2
Solo lll PV + GSM Installer Guide
Solo lll PV + GSM Quick Reference Guide
Solo lll PV - User Guides and Data Sheet
3
Solo III PV User Manual
Solo III PV Installer Guide
Solo III PV Data Sheet
Chorus PV
Compatibility
1
Meter Compatibility
General
4
There are no readings on my Chorus display
My Chorus display keeps turning off
How do I clear all the data on the display?
My Usage seems too high or does not match up
Energynote
4
Information Regarding Energynote Closure
I do not have any data showing online.
How do I import the Chorus PV data into Excel?
I cannot generate a secure code
User Manual, Guide and Data Sheet
3
Chorus PV User Manual
Chorus PV Quick Start Guide
Chorus PV Data Sheet
Minim+
Getting Started
5
How to assemble the UK Power Supply for the Minim+ Energy Monitor
How to connect an LED sensor for a Minim+ Energy Monitor
How to connect a CT clip for a Minim+ Energy Monitor
Fine-Tuning your electricity monitor (CT sensor only)
How do I set the tariff on my display?
Using your energy monitor
3
How do I turn off my display at night?
How do I set my consumption targets and budget?
Where do I find my tariff information?
Troubleshooting
2
How to re-pair the transmitter to the display
Checking the connection to the display
FAQ's
12
I have a 3-phase system, how does this work with the product?
When I first turn on my display, there is no temperature reported. Why?
How do I reset all the monitor data back to the original default settings?
I want to move the electricity monitor to another property, how do I erase data?
Why do I have a blank display unit?
See all 12 articles
User Manuals
2
User Manual (LED)
User Manual (CT)
Ensemble Mono
General
11
What target consumption should I set?
Where do I find my tariff information?
Why does the Display show a different reading to my electricity bill?
How much electricity does the Ensemble Display use?
How do I reset the Display (clear the data and start again)?
See all 11 articles
User Manual and Guide
2
Ensemble (mono) Quick Start Guide
Ensemble (mono) User Manual
Ensemble Colour
General
13
What target consumption should I set?
Where do I find my tariff information?
Why does the Display show a different reading to my electricity bill?
How much electricity does the Ensemble Display use?
How do I reset the Display (clear the data and start again)?
See all 13 articles
User Manual and Guides
3
Ensemble (colour) User Manual
Ensemble (colour) Quick Start Guide
Ensemble (colour) Reference Guide
Energynote
1
Information Regarding Energynote Closure
SeeZero
SeeZero
18
Why is my SeeZero In-Home Display not showing any Energy consumption readings?
My SeeZero In-Home Display regularly loses connection with the smart meters – what can I do about this?
What does Not Commissioned mean?
What does Waiting for data mean?
How does my SeeZero In-Home Display connect to my Smart Meters
See all 18 articles
Duet II
FAQs
2
My display is not showing any readings
Why has my display turned off?
User Manual and Data Sheet
2
Duet II User Manual
Duet II Data Sheet
Solo II P1
FAQ's
6
Why is my display not showing any data?
Why has my display turned itself off?
How can I see the signal strength for my sensors and the Hub?
How do I reset my display?
Can I export the data from my Solo II P1 into Excel?
See all 6 articles
User Manual and Data Sheet
2
Solo II P1 User Manual
Solo II P1 Data Sheet
Waterlock
What is Waterlock?
5
Product Overview Video
Product Overview - PDF
Welcome Pack
How many Waterlock sensors can I use with my system?
Waterlock leak detector extension cable
AIHD Support Articles
FAQ's
1
AIHD Battery Isolation Tab Issue
Trio Touchscreen
Getting to know your device
1
Touchscreen overview
Navigating your device
3
Homescreen overview
What is the electricity speedometer showing me?
Now screen
General
3
Powering your Trio Display
What is a kWh?
Prepayment screen
FAQ's
12
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
What is the power consumption of the Trio II and how much does it cost to run?
See all 12 articles
User Manuals & Guides
3
Touchscreen Quick Start Guide
Trio Touchscreen User Manual
Trio II P1 - Dutch Quick Start Guide
Trio II P1
6
Touchscreen (1st generation) QSG - discontinued
Quick Start Guide - English
Quick Start Guide - Dutch
Completing the settings Wizard
Trio II P1 FAQ's
See all 6 articles
Trio Accessible
Getting to know your device
2
Accessible Display overview
How does the speech function work?
Navigating your device
4
Home screen overview
What is the electricity speedometer showing me?
Now screen
Today screen
General
5
Powering your Accessible Display
What is a kWh?
Prepayment screen
Electricity usage history
How to reset your Trio Accessible display
User Manuals & Guides
2
Trio Accessible Quick Start Guide
Trio Accessible User Manual
Trio Touchbutton
Getting to know your device
1
Touchbutton overview
Navigating your device
3
Homescreen overview
What is the electricity speedometer showing me?
Now screen
Videos
6
Trio Touchbutton - All videos
Trio Touchbutton - Overview
Trio Touchbutton - Setting a budget
Trio Touchbutton - Setting up WiFi
Trio Touchbutton - Usage Levels
See all 6 articles
General
3
Powering your Trio Display
What is a kWh?
Prepayment screen
FAQ's
13
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
Can I view my meter readings on my In-home display?
See all 13 articles
User Manuals & Guides
3
Trio Touchbutton Quick Start Guide
Trio Touchbutton User Manual
Trio WiFi Module QSG
WiFi Module
3
What is the WiFi Module?
WiFi Module QSG
How to connect to WiFi with your WiFi Module
Geo Home App
Geo Home App Support
12
Creating your account
Logging in
Linking the geo home app to your Trio
Forgotten password
Change password
See all 12 articles
Energy Usage Breakdown
3
What categories of household appliances are included in the usage breakdown section?
What is "always on" consumption and how is this calculated?
How is the consumption dis-aggregated?
Hub + LED Sensor
Product Overview and Description
2
Product Overview
Product Description
Trio II
FAQ
9
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
What is the power consumption of the Trio II and how much does it cost to run?
See all 9 articles
User Guides
4
Trio II (Touch Screen) Quick Start Guide
Trio II (Touch Screen) User Guide
Trio II (Touch Button) Quick Start Guide
Trio II (Touch Button) User Guide
