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Support
Cosy support
About Cosy
11
Installer Datasheet [PDF]
Introducing Cosy
Overall Compatibility
Comparison with Other Systems
iPhone compatibility
See all 11 articles
Troubleshooting
10
Resetting account password
Location of Hub MAC address
What to do if your account has been locked
Pairing the Cosy devices
How to add a new display
See all 10 articles
Cosy Videos
3
Password Reset Process
Reset and Re-pair Cosy Devices - Video
Cosy Switch Test
Installation
7
Installation included within purchase - Installer Guide [PDF]
Self Installation - Cosy Set Up Guide [PDF]
Self Installation - Heating Switch Installation Guide [PDF]
Installing Smart Plugs & Welcome Home
Using Smart Plugs & Welcome Home
See all 7 articles
Using Cosy
20
Display Quick Start Guide [PDF]
Switch Quick Start Guide [PDF]
Hub Quick Start Guide [PDF]
App Quick Start Guide [PDF]
Temporarily Disabling Cosy
See all 20 articles
Cosy Skill for Amazon's Alexa
5
How do I get the Cosy Skill for Alexa?
Are there any prerequisites that I need before Cosy will work with Alexa?
How do I link the Skill to my Cosy system?
Whats commands can I use with Alexa to control Cosy?
Can I disable the Cosy Skill?
Apps
3
Cosy Web app
iOS app
Android app
Solo PV
General
2
Why is the Battery symbol flashing?
The screen display turns off, what can I do to stop this?
Installation
1
The Communications icon is on but the display is still not receiving information.
Pairing
1
Why won’t my display and transmitter communicate?
Website / SD card
1
My Solo is not writing to the SD card
Solo PV - User Manual and Guide
2
Solo PV User Manual
Solo PV Installation Guide
Solo II / Solo II PV
Energynote / Web Pack
6
Information Regarding Energynote Closure
The cloud icon is not showing on my display
How do I import the Solo II data into Excel?
What are the new features on energynote 14.3?
How do I pair my display to Bridge?
See all 6 articles
General (Solo II)
9
How do I re-pair my transmitter to my Solo II display?
Why is my display is not showing any readings?
How do I reset my display?
Why is my display/energynote showing incorrect reading?
Why has my display turned off?
See all 9 articles
Solo II (CT) - User Guides
2
Solo II CT Quick Start Guide
Solo II CT User Manual
Solo ll PV (LED) - User Guides
0
Solo III
Quick Reference Guides
3
[PDF] Meter Quick Reference Guide
[PDF] Hub Quick Reference Guide
[PDF] Energynote Quick Reference Guide
General
16
Why is no data being shown on the Solo III display?
Can I extend the range on my HUB?
During the HUB upgrade what do the LED's indicate?
How do I reset the hub?
How do I reset the Solo III?
See all 16 articles
Solo lll PV + GSM User Guides
2
Solo lll PV + GSM Installer Guide
Solo lll PV + GSM Quick Reference Guide
Solo lll PV - User Guides and Data Sheet
3
Solo III PV User Manual
Solo III PV Installer Guide
Solo III PV Data Sheet
Chorus PV
Compatibility
1
Meter Compatibility
General
4
There are no readings on my Chorus display
My Chorus display keeps turning off
How do I clear all the data on the display?
My Usage seems too high or does not match up
Energynote
4
Information Regarding Energynote Closure
I do not have any data showing online.
How do I import the Chorus PV data into Excel?
I cannot generate a secure code
User Manual, Guide and Data Sheet
3
Chorus PV User Manual
Chorus PV Quick Start Guide
Chorus PV Data Sheet
Minim+
General
19
How to re-pair the transmitter to the display
I have a 3-phase system, how does this work with the product?
When I first turn on my display, there is no temperature reported. Why?
How do I reset all the monitor data back to the original default settings?
Fine-Tuning your electricity monitor (CT sensor only)
See all 19 articles
User Manuals and Data Sheet
4
User Manual (LED)
User Manual (CT)
Data Sheet
EnergySmart from British Gas User Manual
Videos
4
How to connect an LED sensor for a Minim+ Energy Monitor
How to connect a CT clip for a Minim+ Energy Monitor
Checking the connection to the display
How to assemble the UK Power Supply for the Minim+ Energy Monitor
Ensemble Mono
General
11
What target consumption should I set?
Where do I find my tariff information?
Why does the Display show a different reading to my electricity bill?
How much electricity does the Ensemble Display use?
How do I reset the Display (clear the data and start again)?
See all 11 articles
User Manual and Guide
2
Ensemble (mono) Quick Start Guide
Ensemble (mono) User Manual
Ensemble Colour
General
13
What target consumption should I set?
Where do I find my tariff information?
Why does the Display show a different reading to my electricity bill?
How much electricity does the Ensemble Display use?
How do I reset the Display (clear the data and start again)?
See all 13 articles
User Manual and Guides
3
Ensemble (colour) User Manual
Ensemble (colour) Quick Start Guide
Ensemble (colour) Reference Guide
Energynote
1
Information Regarding Energynote Closure
Accessories
Smart Plug
3
What are the smart plug devices rated at?
How do I pair a smart plug to my Cosy system?
How do I pair a smart plug to my Solo II?
Web Pack
3
How do i pair my display to Bridge?
The cloud icon is not showing on my display
Assigning Internet Bridge to energynote - Bridge update
Temperature Sensor
3
How do I add a temperature sensor to my Display?
How do I un-pair or remove a temperature sensor?
What type of battery does the temperature sensor use?
Ensemble Water
3
Ensemble Water QSG
What does a Water Display do?
Ensemble Water FAQ's
Duet II
FAQs
2
My display is not showing any readings
Why has my display turned off?
User Manual and Data Sheet
2
Duet II User Manual
Duet II Data Sheet
Solo II P1
FAQ's
6
Why is my display not showing any data?
Why has my display turned itself off?
How can I see the signal strength for my sensors and the Hub?
How do I reset my display?
Can I export the data from my Solo II P1 into Excel?
See all 6 articles
User Manual and Data Sheet
2
Solo II P1 User Manual
Solo II P1 Data Sheet
Product Documentation
Sitel Notifications
1
CP1 - CP2 Final Migration Troubleshooting
KPIs and Reporting
Weekly Customer Service Report
1
Customer Service Report
EDA Dutch Consortium
Key Contacts / Roles [GEO]
1
Key Contacts / Roles [GEO]
On Boarding
1
EDA On Boarding Actions Tracker
Waterlock
General
15
Create an account
Linking
Log in
Pairing
Password reset
See all 15 articles
User Manual & Guides
3
Waterlock installation guide
Waterlock quick start guide
Waterlock Trial Information
Valve Operation
2
Valve operation
Valve Operation WITHOUT the Waterlock System
Voice Control with Waterlock
2
Where can I find the Alexa Waterlock skill?
How to use the geo Waterlock skill?
Videos
8
Introduction to the Waterlock App
Pre-purchase information for the Waterlock system
Unboxing the Waterlock system
How to pair and rename Sensors in the geo Waterlock App
How do you fit the rescue kit to the geo Waterlock system?
See all 8 articles
AIHD Support Articles
FAQ's
1
AIHD Battery Isolation Tab Issue
Trio Touchscreen
Getting to know your device
1
Touchscreen overview
Navigating your device
3
Homescreen overview
What is the electricity speedometer showing me?
Now screen
General
3
Powering your Trio Display
What is a kWh?
Prepayment screen
FAQ's
12
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
What is the power consumption of the Trio II and how much does it cost to run?
See all 12 articles
User Manuals & Guides
2
Touchscreen Quick Start Guide
Trio Touchscreen User Manual
Discontinued - Touchscreen 1st Generation - Discontinued
1
Touchscreen (1st generation) QSG - discontinued
Trio Accessible
Getting to know your device
2
Accessible Display overview
How does the speech function work?
Navigating your device
4
Home screen overview
What is the electricity speedometer showing me?
Now screen
Today screen
General
5
Powering your Accessible Display
What is a kWh?
Prepayment screen
Electricity usage history
How to reset your Trio Accessible display
User Manuals & Guides
3
Trio Accessible Quick Start Guide
Trio Accessible User Manual
WORD: Accessible User Guide
Trio Touchbutton
Getting to know your device
1
Touchbutton overview
Navigating your device
3
Homescreen overview
What is the electricity speedometer showing me?
Now screen
General
3
Powering your Trio Display
What is a kWh?
Prepayment screen
FAQ's
11
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
Can I view my meter readings on my In-home display?
See all 11 articles
User Manuals & Guides
3
Trio Touchbutton Quick Start Guide
Trio Touchbutton User Manual
Trio WiFi Module QSG
Tempo App
0
WiFi Module
3
What is the WiFi Module?
WiFi Module QSG
Where can I buy a WiFi Module?
Geo Home App
Geo Home App Support
12
Creating your account
Logging in
Linking the geo home app to your Trio
Forgotten password
Change password
See all 12 articles
Hub + LED Sensor
Product Overview and Description
2
Product Overview
Product Description
Installing and setting up the system
5
1. Hub + LED system overview
2. Hub setup
3. Transmitter setup
4. Download the geo home app
5. Setting up the geo home app
Using the app
4
Downloading the app
Setting tariff information
Setting a budget
Setting up the app
FAQ's
10
How to pair the LED transmitter to the Hub
Will the LED transmitter and LED sensor work with my electricity meter?
How do I reset the hub?
How much data will my Hub use?
How long is the LED transmitter battery life?
See all 10 articles
Trio II
FAQ
9
What type of batteries does the display use? How long will the batteries last?
Why is my monitor not showing any readings?
Why has my monitor's screen turned off / gone blank?
Why is the display making a noise?
What is the power consumption of the Trio II and how much does it cost to run?
See all 9 articles
User Guides
4
Trio II (Touch Screen) Quick Start Guide
Trio II (Touch Screen) User Guide
Trio II (Touch Button) Quick Start Guide
Trio II (Touch Button) User Guide