FAQ's

What type of batteries does the display use? How long will the batteries last?
Your monitor can optionally be used with 3 x AAA (R03, LR03) non-rechargeable batteries.  Remove the back cover and insert the batteries, as marked on ...
Why is my monitor not showing any readings?
This could be because your display is out of range and not communicating with the smart meter. You can check the signal strength from the Quick Access menu....
Why has my monitor's screen turned off / gone blank?
Your monitor may be off for a number of reasons. Under Settings > Display, if you have selected the Backlight to be off or the Backlight timer setting ...
Why is the display making a noise?
The display has a built in speaker which is used to notify you of alerts, messages and can also provide feedback when you interact with the display . You ca...
What is the power consumption of the Trio II and how much does it cost to run?
The input power for the display is 0.5W. In terms of cost, this is typically equivalent to less than £1 a year. 
Why is the System Status screen showing a WiFi error?
The WiFi module is an option on the Trio II and may have been supplied by the utility provider or network operator. When the System Status screen shows the...
Why is the System Status screen showing a Cloud error?
The Cloud service is only available if your Trio II has the optional WiFi module fitted. When the System Status screen shows the Cloud symbol in red or amb...
What is seasonal adjustment?
Budgets are seasonally adjusted to take into account higher energy usage during winter months and lower usage during summer months. If you set a monthl...
How do I set the right budget?
Your Trio has been designed to help you track your energy usage and meet the budgets you have set.  If you pay monthly, then the best place to start is...