FAQ

What type of batteries does the display use? How long will the batteries last?
Your monitor can optionally be used with 3 x AAA (R03, LR03) non-rechargeable batteries.  Remove the back cover and insert the batteries, as marked ...
Why is my monitor not showing any readings?
This could be because your display is out of range and not communicating with the smart meter. You can check the signal strength from the Quick Access men...
Why has my monitor's screen turned off / gone blank?
Your monitor may be off for a number of reasons. Under Settings > Display, if you have selected the Backlight to be off or the Backlight timer settin...
Why is the display making a noise?
The display has a built in speaker which is used to notify you of alerts, messages and can also provide feedback when you interact with the display . You ...
What is the power consumption of the Trio II and how much does it cost to run?
The input power for the display is 0.5W. In terms of cost, this is typically equivalent to less than £1 a year.
Why is the System Status screen showing a WiFi error?
The WiFi module is an option on the Trio II and may have been supplied by the utility provider or network operator. When the System Status screen shows ...
Why is the System Status screen showing a Cloud error?
The Cloud service is only available if your Trio II has the optional WiFi module fitted. When the System Status screen shows the Cloud symbol in red or...