Setting Up

Unboxing the Waterlock System
In this video we unbox the Waterlock leak detection and prevention system and go through its components. If you need any further information, please vis...
How to set up the geo Waterlock system ahead of installation
Before the installer arrives to install the geo Waterlock leak detection and prevention system, you can begin to get your system up and running.   Follo...
Getting online
Linking enables you to associate your Waterlock system to your user account. Before starting the linking process, please ensure your Hub is installed c...
Create an account
Creating your geo account Once you have downloaded and installed the Waterlock App, you will need to create your geo account. This can be done by tappin...
Pairing
Pairing Once you have Linked your Hub to your App, the app will show the devices that are connected to your Waterlock system. At this point you can eith...
Password reset
Password reset If you have forgotten your password, don't worry, it happens to us all. From the log in screen you can simply tap on the [ Forgot you...
What to do in the event of a leak
In the unfortunate event that there is a water leak in your home, we suggest that you contact your local plumber as normal. If you find an issue with th...
Changing batteries in your Waterlock system
The Waterlock system comprises a number of battery powered devices.  The Valve Controller and Sensors are powered by AA size Alkaline batteries only, whi...
Where to place your Waterlock sensors
Waterlock helps you to reduce the risk of water damage to your property in two ways. First of all, Waterlock makes it really easy to switch off your mai...
Pre-purchase information for the Waterlock system
If you are looking to purchase the Waterlock leak detection and prevention system, there is information you will need to have at hand at the point of pur...