General

Create an account
Creating your geo account Once you have downloaded and installed the Waterlock App, you will need to create your geo account. This can be done by tappin...
Linking
Linking Linking enables you to associate your Waterlock system to your user account. Before starting the linking process, please ensure your Hub is ...
Log in
Log into the Waterlock App To log into the Waterlock App, tap on the App icon on your mobile device and enter your email address and password. Ensure yo...
Pairing
Pairing Once you have Linked your Hub to your App, the app will show the devices that are connected to your Waterlock system. At this point you can eith...
Password reset
Password reset If you have forgotten your password, don't worry, it happens to us all. From the log in screen you can simply tap on the [ Forgot yo...
Changing batteries in your Waterlock system
The Waterlock system comprises a number of battery powered devices.  The Valve Controller and Sensors are powered by AA size Alkaline batteries only, whi...
Where to place your Waterlock sensors
Waterlock helps you to reduce the risk of water damage to your property in two ways. First of all, Waterlock makes it really easy to switch off your mai...
What to do in the event of a leak
In the unfortunate event that there is a water leak in your home, we suggest that you contact your local plumber as normal. If you find an issue with th...
Pre-purchase information for the Waterlock system
If you are looking to purchase the Waterlock leak detection and prevention system, there is information you will need to have at hand at the point of pur...
Unboxing the Waterlock system
If you are looking to order the Waterlock leak detection and prevention system and want to know what is included in the starter pack then please watch our u...