Troubleshooting

Resetting account password
You can reset your Cosy account password by tapping on the "Forgot password?" link in the login screen of your app, or by visiting this page. ...
Location of Hub MAC address
If you need to contact the Cosy Support Team, then you may be asked to provide your MAC address. The MAC address uniquely identifies your system to us and...
What to do if your account has been locked
For security, your account will become locked if too many incorrect login attempts are made. If you suspect that your account has been locked, please subm...
How to add a new display
Unpair and reset On the Display - hold the Hibernate button (O) and press the reset button on the back of the display. Let go of the reset button but...
Resetting the Hub
The Cosy Hub can be reset as an attempt to resolve certain issues. A paper-clip or thin screwdriver can be used to press down the reset button, which is l...