Your monitor can optionally be used with 3 x AAA (R03, LR03) non-rechargeable batteries.  Remove the back cover and insert the batteries, as marked on ...

This could be because your display is out of range and not communicating with the smart meter. You can check the signal strength from the Quick Access menu....

Your monitor may be off for a number of reasons. Under Settings > Display, if you have selected the Backlight to be off or the Backlight timer setting ...

The display has a built in speaker which is used to notify you of alerts, messages and can also provide feedback when you interact with the display . You ca...

Your Trio In-home display has the ability to show your current meter readings for both your gas and electric meters. This means if you ever need to give...

The input power for the display is 0.5W. In terms of cost, this is typically equivalent to less than £1 a year. 

The WiFi module is an option on the Trio II and may have been supplied by the utility provider or network operator. When the System Status screen shows the...

The Cloud service is only available if your Trio II has the optional WiFi module fitted. When the System Status screen shows the Cloud symbol in red or amb...

Budgets are seasonally adjusted to take into account higher energy usage during winter months and lower usage during summer months. If you set a monthl...

Your geo product has been designed to help you track your energy usage and meet the budgets you have set.  If you pay monthly, then the best place to s...