General FAQ's

How can I use my smart energy monitor to help me manage my energy and save money?
By tapping on the screen you can choose to have a view of each individual fuel or both. You can also check your pounds & pence view ‘now’ or ‘so far t...
Where is the best place to put my smart energy monitor?
You can plug in your smart energy monitor wherever is convenient to you, as long as it's not in direct sunlight. Lots of people choose to keep it in t...
How much electricity does the smart energy monitor use?
The current British Gas smart energy monitor uses about 1-kilowatt hour of electricity per year which based on current prices and equates to less than £1 p...
If I unplug my smart energy monitor will the information be lost?
No. If your smart energy monitor is unplugged it will automatically refresh the data when you plug it back in again.